Excellent all round. First class class customer service. Very good area knowledge and extremely flexible when arranging viewings. Staff very helpful and went the extra mile. Only 3 stars since I went with their conveyancing recommendation, Gent Law, who, to be generous, were absolutely abysmal - Gent Law frustrated the entire process, their communication was awful and unprofessional (knowingly 'misleading' at least 3 times). When I requested to speak to Rachael Gent to raise my concerns, she refused to call me and sent me an aggressive email stating she was not getting in to a "he-said, she-said" debate. Several emails and call requests not responded to by the person responsible for the account, some replies took 3 weeks and were in no way substantive, paid for things I never received, etc. Please avoid Gent Law at all costs. It's hard to understand the contrast between the operation of James du Pavy and Gent Law given their affiliation. If there is an opposite to good customer service - Gent Law get the prize.