We are so sorry you have had a bad experience. We have an obligation under the money laundering regulations and the estate agency regulations to both confirm the identity and source of funds prior to beginning any transaction which we did explain as you note above. We are unable to cancel viewings until this is all received without the express permission of a seller. We are sorry you feel that way but can assure you that we would not try and stall a sale with all parties willing and able. Catrina has tried to contact you to discuss it and we hope we can help you find your dream property in the future.