Dear Syed, Thank you for your Google Review. I've looked up your record & established that the only time that you have ever been in contact or dealt with us, was in February 2020? -More Than Three Years Ago ! On receipt of your poor (1*) Google Review, last week, a member of our team was instructed by me, to telephone you to discuss the circumstances surrounding your grievance & to obtain more details, of what exactly had happened. The member of my team was polite & courteous, but you "flew off the handle" & became both threatening & abusive, when he was only trying to understand more about the circumstances surrounding your review. - Please be aware that we, at David Evans Estate Agents, do not tolerate abusive behaviour of any kind directed towards any of our staff! Please do feel free to take your business elsewhere in future. Yours Sincerely David R Evans