Dear Louise, I am sorry you have had this experience when selling a property. As you can witness from our other numerous 5 star reviews, your comments aren't echoed by others who have used Newton Fallowell East Leake office. Just for the avoidance of any doubt, have you left your review on the correct franchise office of Newton Fallowell as we have checked thoroughly and don't appear to have had you or your name as a vendor of any property For Sale in the last 12 months? I would be happy to discuss off-line with you if you wish, please email me at richard.morris@newtonfallowell.co.uk as I do take all feedback very seriously and all is used to constantly improve our customer care and service offered. Best regards, Richard Morris Managing Director