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Nicholas Humphreys - Durham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Great student letting agent! The staff were always very eager to help deal with any questions or concerns. Communication was quick and super friendly. Would recommend highly!PositiveResponsiveness, Quality, Professionalism, Value

5.00 /5

Fantastic experience with Nicholas Humphreys acting for the sale of our property. Robbie, in particular, was brilliant throughout the whole process, and we received continuous updates and support at every stage. Our property was only marketed for a short period with multiple viewings, and a sale was agreed immediately after. Thank you for making the journey to completion as stress free and smooth as we could have wished for! Couldn’t recommend these guys enough.PositiveResponsiveness, Quality, Professionalism, Value

5.00 /5

Robbie and the team at Nicholas Humphreys are outstanding. From start to finish they were totally professional. I cannot recommend them enough - great company to deal with !PositiveResponsiveness, Quality, Professionalism, Value

5.00 /5

We couldn't be more positive about our experience with Nicholas Humphreys, and Robbie in particular who dealt with our property. We recently used Nicholas Humphreys to sell our existing property and found the process very quick and simple. We found them very professional and always at hand to answer our queries, as it was the first time we had sold a property we had quite a few questions and nothing was too much trouble. Our house was sold very quickly and we were kept informed of every development the whole way through. Excellent service from start to finish. Couldn't be happier or recomend more highly. Thank you Nicholas Humphreys!!!PositiveResponsiveness, Quality, Professionalism, Value

2.00 /5

I was thinking about giving 1 star but Audrey is nice and patient. Hence one of employees is not that great to be honest. I don’t know if he treats me bad is based on my race or he just treats everyone this way. I didn’t have a nice checking out experience with this agent but I didn’t want to waste too much time, so I had to spend more money. At first he wanted to charge me a lot for some damage made by natural and definitely not by people. After arguing and stating a clear explanation, I did have some reduction. The most important point is, after moving out, as I left my router there, paying extra fees of two months, I connected him to reach out to the new tenants to check when they have time so my friends could fetch it for me, ignoring the fees. After sending him two emails, he never replied. I wonder why this post service can be trash like this. Students don’t need to spend time and money here. Some employees say things in different ways which may confuse you and they may ignore you after your renting period is over. I will never recommend!!

Reply from agent

Thank you for your review. We take seriously accusations of racism and will be looking into this further. If you are able, please can you report the specific issues you experienced to our Director, Robbie Bell at robbiebell@nicholashumphreys.com? He can take you through our complaints procedure if required. Our team is trained to treat all individuals with dignity and respect and we apologise if something transpired that did not meet this standard. We never like to make deductions from any tenant’s deposit and only aim to do so where damages beyond fair wear and tear exist. Having just gone through our email history with you, we are confident there was thorough written communication about the repair that would be required, particularly after a large dog was found to be living at the property without prior permission. Unfortunately, this required some minor repainting and thorough cleaning of dog urine spots and waste left around the house, which I can see was both negotiated and signed off by yourself. Tenants must also ensure any bills they have set up have been closed off with their provider and that routers have been removed from the property at move-out. We are sorry you did not have the best experience with your move-out, but hope there is some understanding as to why we need to recommend deductions for damages at the end of a tenancy.

1.00 /5
Reply from agent

Thanks for your review; we’re not sure what more we could have done to provide you with a more positive experience. We fully stand by our level of service and professionalism throughout your tenancy. We don’t enjoy having to chase multiple months of arrears and damages, but feel we were more than fair in this regard. We sincerely wish you all the best.

1.00 /5

The whole experience was horrible. If you want to be treated like a money bag rent with them. Message to all students Do Not Waste your time.

Reply from agent

Hi Florine, we're a bit puzzled by this review as we have no record of you having ever been a tenant/guarantor/client/customer/viewer with us at the Durham branch. Please do get in touch with our office at durham@nicholashumphreys.com if we can be of any assistance. Thanks!

1.00 /5

I cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.

Reply from agent

Thanks for submitting your feedback, Cedrik. We are disheartened to hear that you had a negative experience when you rented with us, as we can’t recall any big issues occurring during that time other than a broken window that was attended to on the same day. We can also see you received your full deposit back once the tenancy ended. We’d be interested to understand what went wrong and how we can improve. Please feel free to email us at durham@nicholashumphreys.com or give us a call at 0191 300 0163.

Contact details
Opening hours

Unknown

Address

Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ, UK

About

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Our team

Durham Office

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