Absolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the initial key collection. Hence, you apparently accept there are no flaws in the property and anything else wrong is your fault, thus you pay for it. Shocking customer service from employees who dodge questions, and give same answer to everything. I've only been living in the house for 4 days; I dread to think what the end of tenancy will be like. Do not use this letting agent at all costs.