We’re all familiar with the general poor quality of many estate agents, particularly in then current strong market where they take buyers for mugs. These people have added a new dimension though - rudeness on an industrial scale I’d made an appointment to view a house is Durham - nice place - unfortunately I couldn’t make the viewing so I emailed them to cancel with plenty of notice. Didn’t make a blind bit of difference - at the allotted time miss arrogant called me and without introduction simply accused me of not turning up to an appointment. When I pointed out that I had given them the courtesy of a mail she laid straight into me - to who, when, we didn’t get it etc etc I refrained from treating her with the disrespect she showed me and politely ended then conversation. If you own a rather lovely cottage in Esh and are selling through this shower I suggest you find a more professional outfit whose employees understand common courtesy I will not do business with this agency again