We bought our first home via JW Wood. The whole experience left a lot to be desired. We viewed the house initially, they had booked back to back appointments and presumably allowed for the same time slots as they would have for a terraced house; there was not enough time to properly look around. However, we put an offer in, once it had been accepted we requested a second viewing; not a lot to ask for one of the biggest purchases you’ll ever make! During the second viewing the estate agent continually made sarcastic comments regarding whether “fairies” and “pixies” had moved anything, “there’s no massive changes”, “is it as you remember”, followed us around closely etc. I can only presume she made discriminatory presumptions about us and thought we were wasting her time as we were first time buyers, in our twenties buying a substantial detached house with large gardens. Not sure why she had these presumptions when we had already had to provide proof of funds and had an offer accepted etc. I won’t go on but the rest of the buying experience with Woods felt disorganised and lax yet hurried and pressured towards closing. Even collecting the keys to our first home didn’t feel like a positive nor memorable experience. All in all, when we come to sell and move on; we would not use Woods.