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JW Wood - Durham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Woods & especially the lovely Ann Stobbart were amazing for the duration of the sales process of my home. Professional, courteous, proactive. Totally on the ball at every stage and made sure everything moved forward with pace. No slippages. I am so grateful for all the support and help and would highly recommend.

Reply from agent

Dear Jackie – many thanks for providing an outstanding review. Ann is a long established senior member of our sales team. It is really encouraging to hear such excellent comments.

5.00 /5

Brilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!

Reply from agent

Hi Libby Thank you so much for such a great review – it’s hugely appreciated!! Kind regards

5.00 /5

Great experience with JW Wood from start to finish - Liam came out to value my property giving sound advice. Ann and the team have then been super efficient, in contact very regularly with updates and we're now sold subject to contract within 5 weeks. Would definitely recommend. Thanks to all the team!

Reply from agent

Dear Sarah – many thanks for providing an excellent review. The transaction will now be handled by our after sales team through to completion. Thanks for choosing J W Wood to act for you

5.00 /5

Edit May 22 - We have just completed - delays in no way due to JW Wood. I must say the aftersales care provided - in particular by Amanda Killops. I work in the service industry and the service provided by Amanda has been second to none. Regular, friendly updates and kept all parties in the loop during the delays so no one became overly frustrated and she ensured things kept moving along so the transaction could be completed asap. An infinitely better service than that provided by our conveyancer. Would recommend in an instant. Thanks again Amanda! First time buying a house in nearly 20 years. The team at JW Wood provided regular updates and were available on the telephone when required which made this unfamiliar process less traumatic than I had envisaged! Hopefully things continue to run smoothly to completion. I would be happy to use JW Wood in future based upon my experience.PositiveResponsiveness, Professionalism

Reply from agent

Dear Steven - great to hear you've received excellent service from our Durham sales team. As you say this can be a traumatic time so I'm pleased to hear things have gone smoothly for you. Our after sales team will now see you through the next process to completion

5.00 /5

I can strongly recommend J W Wood who have provided an excellent service throughout the sale of our house. As we have been away from the property during the process it was particularly important to select an agency who could manage things for us from ‘soup to nuts’ and it has been a real pleasure to deal with Ann and her colleagues. A word too for Chris who has given us a lot of confidence in his professional advice at times when we’ve been struggling a bit with making decisions. Clearly there are many other routes to sell your property in Durham, but it seems to me that there is a strength in depth with Woods which has meant that their speed of responsiveness and attention to detail is unlikely to be bettered.

Reply from agent

Dear Jackie – many thanks for such a fantastic review. We often hear the words “all estate agents are the same” but your kind comments and experience show otherwise. Your words are extremely refreshing

5.00 /5

Fantastic service from the Durham team. Always prompt at answering the phone and getting back to you when needed. Excellent service from first contact with Jonathan, to Liam, Elaine, Kate and Ann. Thanks everyone for such good service

Reply from agent

Dear Lynne – great to hear you’ve received excellent service from our Durham sales team. Your file will now be handled by our after sales team who will see the matter through to completion

5.00 /5

J W Wood have given an excellent service at what is for many a difficult and challenging time. All staff were helpful and efficient but I would like to mention Jonathan and Amanda in particular for their professionalism and helpfulness in guiding me through the process. Thank you to all for your professional approach and responsiveness.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear Sheila- thank you so much for taking the time to send an excellent review. Ann and Jonathan are both very experienced members of our Durham team and will be extremely encouraged by your kind comments

5.00 /5

We purchased our home through JW Wood recently. We were looking from down South, so only able to come up for a short visit. We explained this to Ann and she was amazing in asking the right questions to ain an understanding of what we were looking for, and pulled together viewings across suitable properties throughout a weekend. All were lovely houses and suitable for what we asked to see, however one was perfect, and the house we ended up buying. Ashley took over the sale and was absolutely brilliant, communicated throughout, kept the process moving, and was so easy to get hold of when we needed to speak to her. The whole process was very smooth, and we couldn't recommend JW Wood more highly enough. They definitely have the best stock of houses in Durham, and all the team memebers we came across were fantastic. They were so lovely to deal with, not the usual "estate agent" narrative where you think they're just telling you what you want to hear. They were exceptionally honest and knowledgable, something we truly appreciated with buying in a market 200 miles from the one we knew. I wouldn't hesitate in recommending JW Wood to anyone looking to move in Durham.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Dear Victoria - wow what a fantastic review. It just goes to show that not all estate agents are the same most of which simply rely on the Internet. I hope you are happy in your new home and enjoy living in Durham

5.00 /5

We have had an excellent experience with JW Wood, with members of the team taking time to talk through what our hopes were with regard to the sale of our family home and to come to a consensus about a valuation. We have been kept informed by emails, texts and phone calls of the many viewings and offers, and have received solid advice on our best response to those offers. Our opinions have been sort as to our preferred buyer, as they are aware of our long and emotional attachment to the property. The house has been sold, STC, within 10 days of it going on the market which speaks for itself really. We are very happy with all aspects of our experience so far with all of the team we have been in contact with, especially Ann and Jonathon, and would definitely recommend JW Woods Durham.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear SW – wow what a fantastic review. Many thanks for taking the time to write such amazing comments

5.00 /5

I instructed JW Wood on a probate sale and dealt with Ashley until the sale was agreed and Samantha thereafter. Due to the distance involved, I never met either of them personally but both provided an excellent service and were good communicators. I appreciated the firm's straightforward and realistic advice on pricing as well.PositiveResponsiveness, Professionalism

Reply from agent

Dear Laura – many thanks for your excellent review. I know it can be difficult managing a sale from a distance so I’m delighted to hear that everything went to your satisfaction

Contact details
Sales Phone:

0191 3869921

Sales Email:

durham@jww.co.uk

Lettings Phone:

0191 3830184

Lettings Email:

lettings@jww.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

7 Old Elvet, Durham, DH1 3HL, UK, DH1

About

Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Ombudsman Services
Tenancy Deposit Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available