In 2019, my husband and I made a big move from Malaysia to Scotland. I graduated from Glasgow in 2010, and my husband, Edinburgh. Moving into Dundee was all new for us. A new place, a new job, a new experience, it all seemed exciting! However after 4 weeks of house viewing whilst living in a hotel, we became anxious and worried. We had practically gone to every letting company we could find in Dundee and viewed a multitude of properties. Nothing worked out as many were disappointing; property pictures represented inaccurately on websites, rent horrendously high compared to market values, lack of communication and understanding. After 6 weeks, following a recommendation by a solicitor, we ended up in Northwood and the rest was nothing but a beautiful experience. The Northwood Dundee Office team we met from day one to our first viewing of the Dundee Riverside property and to our last inspection visit, were wonderful and exceptional. They empathised with our situation and understood the difficulty we faced, where not many letting companies were. They advised us on the best possible way to move forward with our application, provided us with all the information possible to ensure we got the property we wanted and made the moving in process easy. The property was as what the pictures were on their website. Any time we had a maintenance issue or even a newbie moment of not knowing how things functioned, they assisted us in every way they could in an extremely efficient and timely manner. They were friendly, competent, professional, responded and communicated well with us. Even in the middle of a pandemic, their services never faltered and our moving out was smooth with no glitches at all. We would have happily continued our tenancy with Northwood if not for new permanent jobs up in Aberdeen. We highly recommend Northwood Dundee to everyone! To Ron, Nick, Katy and Mike, thank you very much for what you do, you made our experience beautiful and exceeded all expectations.