Very poor experience dealing with this agency. I contacted them with a polite and professional enquiry about a vacant commercial unit. The reply from Jan Merriott was blunt — simply stating the property was under offer, with no greeting or proper engagement. I followed up to express that I’d still be interested if the current deal fell through, and his second reply was sarcastic and dismissive: “OK, I’ll let you know if it falls through.” Maybe he was having a bad day, but that doesn’t excuse treating potential customers with such an arrogant and unprofessional attitude. That kind of reply really killed my mood — it left me feeling dismissed and disrespected for no reason. I expected much better from someone working in commercial real estate. Based on this experience, I wouldn’t recommend dealing with this agency at all.