Shocking experience. Rented a house for 1.5 years from these, gave them 6 weeks notice of moving out, they came and did checks on the property and had viewings on the property and then decided to charge me £445.00 once I left for not leaving the house how they wanted me to leave it and for "damage" to the property. They charged me £130 for a deep clean of the house when in times of COVID they should be completing deep cleans regardless and not charging the ex-tenant. They tried to say the problem was because I had a cat, when the landlord came to visit me and I told her about the cat and she was happy with it. They didn't contact me at all in the process, just kept telling me to refer to "the contract" and sending me rude abrupt emails and then when I ask for my personal letters, they don't give them to me or promise dates and then go back on what they say. I have a 2 year old young girl with me who lived at the property, and I got scrutinised for every mark on the carpet, which is wear and tear of the property they just wanted to get as much money from my deposit as possible. I am so glad to be out of a agreement with them! They are shocking if you are wanting to rent a property do NOT use these!!!!!