The worst agency I've ever seen. I paid holding deposit but unfortunately i didn't passed reference and they charge me 50£ fee without tell me about any fee before I paid holding deposit. They are cheater! Not recommended this agency. The Tenant Fees Act which came into force on 1st June 2019, prohibits letting agents and landlords from charging prospective tenants fees for references.

Arranged for Chris at Belvoir to go to my deceased mother's house with a view to renting it out. Told him my sister was there and arranged a time. He called me 30 mins before the appointment to say my sister hadn't replied to his text message or phone call confirming the appointment. I said she might not have credit on her phone but was definitely there so please go....but he was adamant that he wanted my sister to reply to his text message before he set off.....so I told him not to bother.....totally unprofessional and wasted mine and my sister's time......

Belvoir lettings took £900 of our bond because the garden was nice & us as OAP who are both disabled to combat the uncontrollable damp we hope katie & chris have sad lives - mr &mrs clark

I have had many problems with this company but my main issue with them was they tried to take my deposit. We have rented many properties in the past and we have never had to lose money from our deposit. Belvoir Doncaster decided to go to the property and take fabricated pictures of 'damage'. These images were mainly made up of millimeter marks on the walls. We lived in the property for 3.5 years so there was slight wear and tear but the house was not in great condition when we moved in. Belvoir wanted to take £630 of our £650 deposit, which I refused to accept. They did try to 'negotiate' this and start to reduce their crazy prices; for example, £ 30 pounds for a new shower curtain and then £30 pounds for someone to fit a new shower curtain (We never used their shower curtain, we put it back on as we left the property). They also charged us £90 for someone to come and clean the property even after we had paid a company £35 for their moving home cleaning services. I refused to negotiate, as this, in my opinion, was a way to extract money from a leaving customer. I proceeded by challenging their claim through the DPS as I was confidant that I would receive all of my deposit back. Belvoir decided to ignore this request and my deposit was stuck in the DPS for 6 months. I went to a solicitor and eventually received my full deposit back as Belvoir found it difficult to find the time to respond to the DPS' 14 working days request. I then decided to complain to the Property Ombudsman about the failings of this Agent and I was awarded compensation for the way they dealt with my deposit and for their poor customer service. The Property Ombudsman gave Belvoir Doncaster 28 days to send me the compensation and this was sent to me on the 28th day. I would suggest that if people find themselves in a similar situation regarding their deposit then they use the services available to challenge Belvoir. Finally, on previous reviews Mr. Duffy has said that I have been aggressive over the phone and I have used poor language, this is a lie. I have held my strong moral principles even when dealing with an egocentric, incompetent and hostile company.

Belvoir Doncaster: a fate

If I could change one thing in my life it would be to have never come in contact with Belvoir Doncaster. While renting a property from them they dragged their feet on every issue we had with the property. For a grand total of 7 months we were without a working shower or one of the toilets in the property. Upon trying to book a cleaner prior to checkout, they did absolutely nothing to assist having agreed to help. Only days before we finally were due to check out did they tell us that they couldn't find anyone and that either we'd have to find someone or it'd come out of our bond. An impossible task. Displeased with the service, I asked numerous times over the course of 6 months to raise a formal complaint and to have contact with a manager. Every occasion was met with radio silence and empty promises. To this day they are yet to open an avenue, down which I can lodge a formal complaint.

"Belvoir Doncaster: a fate..."

If I could change one thing in my life it would be to have never come in contact with Belvoir Doncaster. While renting a property from them they dragged their feet on every issue we had with the property. For a grand total of 7 months we were without a working shower or one of the toilets in the property. Upon trying to book a cleaner prior to checkout, they did absolutely nothing to assist having agreed to help. Only days before we finally were due to check out did they tell us that they couldn't find anyone and that either we'd have to find someone or it'd come out of our bond. An impossible task. Displeased with the service, I asked numerous times over the course of 6 months to raise a formal complaint and to have contact with a manager. Every occasion was met with radio silence and empty promises. To this day they are yet to open an avenue, down which I can lodge a formal complaint.

The problem is that I was waiting for early release agreement and contacted with the agency as we spoke, then Landlord agreed on that, I messaged you that you can progress my application then somebody from you agency said that let had been agreed not informing me straight away. Not fair behave from you. YOU DID NOT LET ME KNOW THAT YOU HAD TAKEN DEPOSIT FROM ANOTHER APPLICANT UNITL I GAVE A CALL NEXT DAY THAT MY LANDLORD AGREED ON EARLY RELEASE, VERY PROFESSIONAL.