The problem is that I was waiting for early release agreement and contacted with the agency as we spoke, then Landlord agreed on that, I messaged you that you can progress my application then somebody from you agency said that let had been agreed not informing me straight away. Not fair behave from you. YOU DID NOT LET ME KNOW THAT YOU HAD TAKEN DEPOSIT FROM ANOTHER APPLICANT UNITL I GAVE A CALL NEXT DAY THAT MY LANDLORD AGREED ON EARLY RELEASE, VERY PROFESSIONAL.

"Avoid Belvoir..."

Belvoir Doncaster is quite simply the worst business I have ever had dealings with! I was a tenant at one of their properties for 3 and a half years and during that time there were so many issues: We went 3 months without a working hob, 22 days without a washing machine, 9 months with a bannister that was loose and falling off the wall and the list goes on. The service we received during our period with them just seemed to get worse. I would avoid this company if I was a tenant because they have no interest in their tenants as according to the staff and the manager “tenants do not pay us for our services, the landlords do”. I would also avoid this company if I was looking to rent my house out as they employ tradesmen that have very little skill (obviously cheap) and are unable to even put a cupboard door on. The worse thing about Belvoir Doncaster is that they try and keep their tenant's deposits. We have rented many properties before and we have always been given a full return of our deposit. We have always paid our rent on time and have looked after each and every property we have ever lived in. Belvoir sent us a confirmation of their deduction list from our deposit and they said that we were entitled to £17 pounds of our £650-pound deposit. This was a ridiculous judgement and one that was completely unwarranted. I rejected this claim and the staff then tried to negotiate with me on the phone. Their price list included 189 pounds for 2 freezer drawers that had cracked and 90 pounds to professionally clean a house that had just been professionally cleaned for 30 pounds. The house was in a better condition than when we first moved in because I remember walking into a kitchen that had flooded and destroyed parts of the cheap lino on the floor. I obviously disputed this embezzling claim with the DPS, but Belvoir decided to ignore my request and they did not respond to my action on my deposit. Therefore, my deposit was just sitting in the DPS without any action being taken from their side. I was unable to get my money back! I emailed Belvoir twice asking them to act on my request, but they refused. When I called, they put the phone down on me! I then went to a solicitor and used the DPS Statutory Declaration Form and guess what…Belvoir did not respond, this resulted in the DPS releasing my deposit back to me in full. This seriously makes me wonder how many other times they have deceived tenants for their deposit. Belvoir had no ambition to pursue their £633 pound claim as they know that the claim itself was dishonest. If we left the house in £633 pounds worth of work, then surely, they would have contested and won? After 6 months of waiting, emailing without a response and filing a form through a solicitor I received my full £650 pound deposit back. Avoid Belvoir because you will undoubtedly in the end become very frustrated, disappointed, and upset by the amateurish service you will receive.

We have used Chris at Belvoir for 10 years to manage our rental property. Unfortunately the quality of the service has deteriorated significantly with multiple occasions of having to repeatedly call and email over many weeks to get a reply. Alicia and other staff who have worked there have all been as helpful as they can. Unfortunately Chris seems to restrict how much they can do, is very poor at communicating and keeping the customer in the loop and when he finally replies many weeks later, he gives the usual excuse that he’s been very busy and apologises yet again. The whole service and experience over the last few years has extremely disappointing and incredibly stressful when we having been paying for their service for 10 years now. Even now as we are trying to move to a different management agent, we are still waiting for a reply to our calls and emails after 2 weeks. I wouldn’t recommend Chris’s management service to anyone. I have given too many opportunities due our loyalty for such a long service and hoping it would improve. Even an official complaint didn’t make any difference. Please think carefully about using Chris if you are a landlord.

Extremely difficult to deal with.

Wanted to rent property from

Wanted to rent property from Belvoir , moving from London area I wasn't taken seriously by the business owner. My viewing was changed 3 times in 24 hours and at the end I got message at 2am that my viewing was cancelled due to Covid-19. I was told to call at 10am .When I called the Manager was doing viewing with other people !!!? Im very disappointed as I was keept waiting for one week to do viewing and at the end I got cancelled for not obvious reasons. Maybe the reason was that I wasn't suitable because I want to move from London?!! I do not understand how people can do something like that and waste other people time !!

We rented a house through these agencies for about 4 years. When the boiler broke down, once in winter and again in summer, we had to wait almost two weeks for repairs. The boss, Chris, is very unpleasant and even chauvinistic towards women, and not only towards women. Only the ladies who work there are nice and helpful. Unfortunately, the agency also behaved badly when we moved out. The house looked better after 4 years than when we moved in. We repainted the entire house and cleaned the carpets with a special vacuum cleaner. We really put a lot of work and effort into moving out. However, the agency came up with ridiculous explanations and charged us exorbitant prices for replacing the filter in the hood, prints on the carpet from the furniture even though in fact the carpet should have been replaced by the owner a long time ago, and many other nonsense. As a result, we did not get the bond back, which was about £600. I do not recommend this agency mainly because of the boss who was impossible to even talk to because, as he claimed, he had no time for me even though I and my family had been a client for many years. Overall, it's a big shame and the agency is considered one of the best on the market... I HIGHLY DO NOT RECOMMEND!!!NegativeProfessionalism, Value

Terrible Attitude and

I am only posting as this is the only way you appear to get a response as emails get ignored despite various attempts. I will not engage in unprofessional comments I merely want the return of my spare house keys and evidence of house inspection which should of been handed over a month ago. I have paid for this premium service in a timely fashion and expect you to fulfil your obligations and hand over in a professional manner. Also just to clarify the content you are posting is incorrect the bank account you reffer to is from the DPS which was given to me by them when following the correct proceedure. Also my house has always been to a high standard you commented on this yourself when handing over hence why the first viewers took the opportunity to take it. Although after the excessive amount of repairs I have paid for an lack of evidence of the 6 monthly inspection and hand over I am unsure of what the situation may be now. Please just have the professionalism to respond to my email requests and reutrn my keys and the documents requested to put and end to this matter.

Upon the initial onboarding process they was very prompt and efficient. After paying a considerable outlay and a higher than average management fee I thought this would be reflected in the service. After a series of issues and ongoing costs once I employed the services of my own trades people became disinterested and less responsive. Chris is a rude man whose attitude towards his customers is terrible the girls have a kind and helpful nature. I have since parted company with Belvoir's services due to the above and three weeks on I am still waiting for the keys to my property and evidence of the house inspection documents as agreed. I would be thankful if someone could attend to the above as it didn't take me three weeks to pay your fees and I would expect the same courtesy in return.