"Avoid Belvoir..."

Belvoir Doncaster is quite simply the worst business I have ever had dealings with! I was a tenant at one of their properties for 3 and a half years and during that time there were so many issues: We went 3 months without a working hob, 22 days without a washing machine, 9 months with a bannister that was loose and falling off the wall and the list goes on. The service we received during our period with them just seemed to get worse. I would avoid this company if I was a tenant because they have no interest in their tenants as according to the staff and the manager “tenants do not pay us for our services, the landlords do”. I would also avoid this company if I was looking to rent my house out as they employ tradesmen that have very little skill (obviously cheap) and are unable to even put a cupboard door on. The worse thing about Belvoir Doncaster is that they try and keep their tenant's deposits. We have rented many properties before and we have always been given a full return of our deposit. We have always paid our rent on time and have looked after each and every property we have ever lived in. Belvoir sent us a confirmation of their deduction list from our deposit and they said that we were entitled to £17 pounds of our £650-pound deposit. This was a ridiculous judgement and one that was completely unwarranted. I rejected this claim and the staff then tried to negotiate with me on the phone. Their price list included 189 pounds for 2 freezer drawers that had cracked and 90 pounds to professionally clean a house that had just been professionally cleaned for 30 pounds. The house was in a better condition than when we first moved in because I remember walking into a kitchen that had flooded and destroyed parts of the cheap lino on the floor. I obviously disputed this embezzling claim with the DPS, but Belvoir decided to ignore my request and they did not respond to my action on my deposit. Therefore, my deposit was just sitting in the DPS without any action being taken from their side. I was unable to get my money back! I emailed Belvoir twice asking them to act on my request, but they refused. When I called, they put the phone down on me! I then went to a solicitor and used the DPS Statutory Declaration Form and guess what…Belvoir did not respond, this resulted in the DPS releasing my deposit back to me in full. This seriously makes me wonder how many other times they have deceived tenants for their deposit. Belvoir had no ambition to pursue their £633 pound claim as they know that the claim itself was dishonest. If we left the house in £633 pounds worth of work, then surely, they would have contested and won? After 6 months of waiting, emailing without a response and filing a form through a solicitor I received my full £650 pound deposit back. Avoid Belvoir because you will undoubtedly in the end become very frustrated, disappointed, and upset by the amateurish service you will receive.