A poor

Very poor experience in our case! I would definitely not recommend! As my partner stated before they left us for 6 days with no hot water or heating with a newborn baby, when we contacted Chris he asked me to sleep on the sofa downstairs with the baby as that's the only place we had a gas fireplace to keep warm! Bear in mind I was recovering from a c-section! Also there were no hot shower for a week, at 2 degrees in December. They never offered us a hotel like stated on my partner post. When handing back the notice In person Chris was extremely rude towards me and asked to speak to Adam if not we would not get our bond back!? I felt very belittled by his demeanour towards me! When we actually drove out of our way to personally hand over our end of tenancy letter. for some reason I guess he does not like to deal with women. This is how it made me feel. And as for the end of tenancy cleaning Chris was the one to give us all of his trusted cleaner details and told us she was highly recommended. We paid a staggering £200 for the job and still they said her cleaning was not up to their standards so took £60 from our deposit! However they still thanked us on a email for leaving the house in such good condition! The cleaner never had a phone call with us it was all over text messages and Adam told her in details what was to be done that's why it's called en of tenancy clean! Do not let Belvoir tell you otherwise it was a truly poor experience. Avoid!