Dear Andrew ... We spoke on our emergency contact number during the heavy rainfall and at the time of the flood warnings in Doncaster. Thank you for, as requested sending us the photos of the window via email, I hope emailing the information to us was not inconvenient; it is very helpful to us to see the problem. … I was pleased to give you the reassurance regarding your concerns over electrical safety. The flat was built around 20 years ago and has a valid E.I.C.R certificate. ... As discussed if you have any concerns about the plug socket getting wet you should immediately isolate it at the distribution board. Having a separate circuit for the kitchen appliances, should make this easier. … I was very pleased to hear that you and your partner are both well! And in these very difficult times your employment is not under any threat. … At the end of our call, you seemed to be quite happy with my “plan of action.”… Customer service is extremely important to us and I would be very grateful if you would email me on our usual email or give me a ring on my mobile to let me know about what you were dissatisfied with. … Kind regards Chris Duffy