Absolutely no response to phone calls, emails or online chats for the best part of a week now. Frustrating!

on 25th of June, I had an appointment confirmed by this agent for viewing. They are aware that I am medical professional and I run clinics 5-6 days per week. I was on site at 13pm as advised and no landlord while the signs were removed (To let/ To Sale). For this appointment, I have spent one day at hotel and I have missed an Invisalign conference with an approximate cost of £1600. They did not bother to cancel the appointment or to keep me posted. One of my worst experience.

Rubbish sellers. Save deals for contacts, if they can't sell for you outside of whitegates, they don't even end up listing your property. Some staff need sacking, especially Ahmed. They wasted my time for months. Surely whitegates as a company can't be happy missing out on commissions like this. Get it sorted out and do an internal investigation ASAP.

If they got something good in reasonable price to sell they never sell outside person .just keeps wasting time of all buyers in reality they sold somebody they knows before putting on market

What a total disgrace of a lettings agency!! To allow a woman to live in these conditions is disgusting, after numerous phone calls and complaints about repairs you did nothing. She then held rent to prompt actions from yourself and the landlord, you advised her to pay so she did and was then served with a section 21.

Called whitegates last week regarding a property to purchase, My details have been taken twice and it has been 5 WORKING DAYS and no response from these guys at all. AIP in place but just no interest from their side to contact or apologise.Called again and got through to the overflow line where I am being told she does not know why I have not been contacted.She just kept repeating, You have come to the overflow line which does not help or give any insight into what kind of estate agents Whitegates is,Unprofessional it seems to me.NegativeResponsiveness, Professionalism

Rude, awful attitude and unprofessional. They were paid letting fees to place tenants into our property on a 12 month agreement. Clearly we expected them to carry out careful diligence in vetting appropriate tenants using previous landlord and employment references. Five months into the tenancy we had a failed rental payment. The tenants subsequently stated they would be vacating the property 6 months early due to employment difficulties and would be moving back into a family home. We faced months of a rent free period and a decent repair bill. However, the above is NOT the reason for this negative review. We clearly then decided not to use Whitegates when we decided to market the property for sale. We subsequently received a message from their agent who expressed his disappointment that we did not use his company for marketing the sale. His argument was we owed him some loyalty for the late evening calls for dealing with the problem tenants his company put into our property! When I volunteered the reasons (above) his words to me were 'nonsense'. I will let those reviewing this form their own opinion.