I had a very disappointing experience with a staff member at Whitegates’ Dewsbury branch. I called several times to speak with Ikra, who had been consistently polite and helpful throughout my application process. Unfortunately, I was met with rudeness from a male staff member (who claimed to be the manager). He refused to give his name, spoke over me, raised his voice, and was generally unprofessional during the call. I detailed this experience by submitting the contact form to Whitegates and followed up after receiving no response. This was because the individual I had the issue with identified himself as the branch manager, and I felt there would be little point in directing the complaint to the very person responsible for the behaviour. I believed that raising the matter through the main Whitegates website would ensure it reached the appropriate team. It has now been over 15 days without any acknowledgment or reply, which I find unacceptable for a company of this reputation. It’s a real shame I felt compelled to leave this review, as I was genuinely impressed with the service I received from both Imran and Ikra. Their professionalism stood in stark contrast to the conduct I encountered on that call. Edit: After posting my review, the manager called me on a no caller ID number. He identified himself as the manager and began speaking, but when I tried to speak, he told me: “Listen, shut up.” I immediately ended the call. He rang me back straight away, but I chose not to answer. I’m absolutely appalled by this behaviour. If the manager had simply shown humility and apologised, I would have happily removed this review. Instead, this interaction only confirmed the lack of professionalism I initially reported.