Thank you for your feedback. We’re genuinely sorry to hear that you were left feeling frustrated and ignored—that is never the experience we want anyone to have when dealing with Northwood. We completely understand how important it is to secure a new home, especially when your current tenancy is ending, and we sincerely apologise if you felt unsupported during this time. In this particular case, the property in question received an exceptionally high level of interest—over 50 enquiries in a short space of time. Due to this demand, we had to manage a waiting list, and unfortunately, your enquiry was not near the top of that list when the viewing slots were filled. We realise we should have communicated this more clearly and kept you updated rather than leaving you chasing for a response, and for that we apologise. We’re also very sorry to hear that your experience on the phone did not meet your expectations. That’s being looked into internally, as we take such feedback seriously. While we weren’t able to assist you on this occasion, we’d still like the opportunity to help you find a suitable property and show you the level of service we strive to deliver. Please don’t hesitate to get in touch with us directly at derby@northwooduk.com or 01332 851 570 if you’d like us to assist you further.