BEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took parking permit and did not bring back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors is so bad that instead of properly installing light hubs they GLUED them intead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.