Absoutely shocking. Moved in a student house which has literally fallen to pieces over the 9 months I've been present. Ceilings collapsed in both bathroom and separately in one of the bedrooms. Furnishings and appliances probably date back to the second world war and when I moved in the kitchen light didn't work so had to prepare evening meals via candle light for 2 weeks until they finally fixed it. The garden was so overgrown it was impossible to exit the backdoor and every night around 11pm a family of slugs appear on the kitchen floor and walls - just what you need in the kitchen isn't it? Was also told 'includes internet' but what that actually meant was a 'contribution' towards some of the cost. Don't use this agency, they are immoral and care nothing for their customers and their standard of living. The prices are outrageously expensive for what you get, disgusting company. STAY AWAY!