This was Nicholas humphrys response on my previous review to my criticism of there unfair charge for worn out settee of £300 Damage limitation I think. Guess what., They never responded to my email! Totaly shocking behaviour. You will see my original review further down but here's there reply below It's all about greed and not customer service obviously. Good Afternoon Andrew, Thank you for your feedback, we are sorry to hear that you have not had a positive experience with our services. Please could you email us with details of the properties and outlining all issues so that we can review these and ensure that this issue is completely resolved. Please email us at derbystudents@nicholashumphrey