Only gave the 1 star because it's not possible to give 0. This company is the worst for money grabbers who don't have any respect for there customers and don't even admit to there mistakes because it's not on paper. I have a few real examples that everyone thinking of going with this company need to hear: 1) My girlfriend was signed up to a contract for a year in a house that she only lived in for 2 months from july 2017 to august but understood it was her mistake so has still been paying her rent every month without a problem until around march 2018 when she received a call saying she is now in debt. The problem was that she went in and asked instead of paying quarterly to pay monthly and was told it would be a figure of 243.75 but they had split her payments for the first quarter into 4 instead of 3 and the correct rent should have been 325 but was never informed about this and is a rificulous thing to do in the first place. She was just told to set up a standing order of 243.75 for 12 months which she did happily but now they are saying she owes all of that difference because of their mistake "because it's not in the contract". So I advise everybody to steer clear of this company but if you have no choice make sure not to take any word of theirs and make sure everything is written down with their signature on it even if it's a simple conversation because they will not keep to their word. 2) I signed up for a flat and legally don't have to sign anything until the day I moved in but wanted to get everything sorted out the way to be organised so I found a flat and paid my £70 fee to take it off the market and signed an agreement. Nearly 3 months before the move in date I realised I couldn't actually live there for disclosed reasons. The only way I was not tied in to the property and had to pay rent was to do their job for them and find a new tenant which then had to pay their £70 fee extra but despite not having to do any work and getting an extra £70 that they wouldn't have had in the first place, I was then made to pay a hidden £250 fee also. If I didn't go out of my way and take time off of work to sort out a new tenant I would have been made to pay the rent of a flat i'm not even living in. 3) I actually know a couple of students who used to work with the company and all have agreed that behind the scenes all the staff slag off their customers and don't care even the smallest amount about them. Another thing is that they even admit to ripping people off. SO... Please realise that any value of money you hear be prepared to potentially double it or even pay random fees you're not told about. Also since then I have been with some really good estate agents. There are so many better options in derby. Just DO NOT go with these money grabbers. I told this story to a few estate agents and all of them were shocked at how badly Nicholas Humphreys treat people but also said they weren't surprised because they hear it all the time about them in particular.