I don't know how to put a negative 5 star review. As a landlord, their service is NON-EXISTENT. Lost keys, not able to provide tenancy contracts, no replies to emails, can't get fire safety checks done on time. When we terminate their contract, they threatened to sue us for the rest of the management fees. Ombudsmen couldn't help either. For landlords, pls don't use them. For tenants, I guess if their service is terrible, they will also treat you shabbily.