THIS AGENCY DOESN'T EVEN DESERVE ONE STAR My housemates and I signed a tenancy agreement earlier on in the year and we moved into the property around September. The summer was spent communicating with numerous different members of staff all of which told us different things. We had a friend pull out of the contract last minute which lead to months and months of debating arguing and advertising a room. We were told we had to pay half rent over summer if we weren’t staying there. Along side my deposit I had paid out over £1000 to the company before I even step foot in the house, only to find on my arrival that the place was dirty and vile. My partners bedside table was full of belongings from a previous tenant and my feet were sticking to the floor. When asked if there was anything else to be done at the property I said that it has not been cleaned, only to be told that it had been cleaned over summer. I have just gotten round to vacuuming and cleaning properly (3 months in, it took me an hour) and it looks infinitely better than when we moved in. We even had an ex tenant come in to collect a parcel and said the place looked so much better than when he lived there because I had cleaned it. Presumably the previous tenants had paid a cleaning fee when they left which clearly has been sat in an account somewhere as I can assure you, no cleaning services were used on this property, and it was an ABSOLUTE insult to my intelligence to be told otherwise. Along side all of this, we have been receiving multiple letters from gas and electric companies for unpaid bills and been threatened with bailiff action, all a result of landlords not paying what they need to. I have no idea why these properties are being rented out when the landlords are not paying for things that need paying for. When we approached the estate agents about this we were told this wasn’t their problem and they were “doing what they could”. Legally, allowing tenants to take on a tenancy that advertises bills as included at a property where the landlord is not paying said bills is false advertisement. Multiple lights have gone out, and the fixtures are fitted into the ceiling making it difficult and dangerous for us to replace especially since there is damp behind the fixtures. We were told that this is a tenant responsibility and that they would not assist us. We were also provided with no utilities and had to purchase the kettle, toaster and microwave ourselves (student let). This was very different to our experience at a property at monkey vs owl where we had all of our utensils and even kitchenware provided in a spotless home (I would highly recommend monkey vs owl instead). We have dealt with at least three different estate agents since we signed the contract (which we were pressurised to sign within a certain time leading us to sign and have no option but to go forward with it) meaning there has been zero consistency and communication often leading to repetition of conversations and zero resolution. All while demanding our rent from us. This estate agents is absolutely appalling and I am genuinely questioning how a company that has such little concern for its young and vulnerable tenants is still allowed to operate. I WILL be attempting to contact higher up at the company until I speak to somebody who will listen. This company is a disgrace