If I could give this company 0 I would. Disgusting service with tenants, intimidating on the phone and condescending in person. Not a personable member of staff in the derby branch. Mould in the flat was claimed to be our fault, radiators weren’t fixed for months during WINTER. The mould eventually lead to me having health issues which have only been resolved since moving out. I thought all letting agents were this bad until moving, any students who are looking to get accommodation in derby AVOID Nicholas and Humphrey’s they are HORRIFIC. They treat all students like children regardless of age. So many other bad things to report on these agents and I feel sorry for other students like me who just wanted to find a nice flat to live in during university. If any students are reading this and wondering about who to go with, the student letting guys are AMAZING agents who treat their clients like clients and not annoyances.