If you're looking for a student letting agency that treats communication as an optional extra, then John Shepherd might be exactly what you're after. I have to admire John Shepherd’s dedication to consistency. It takes real effort to ignore emails, avoid phone calls, and somehow make tenants feel like they're inconveniencing the agency by expecting a response. The contracts are another exciting feature. Just when you think you know what you've signed, changes seem to appear as if by magic. It's like a subscription service, except instead of new content, you get new terms. Payments are equally entertaining. Keeping track of what you've paid, what you're allegedly supposed to pay, and any surprise additional charges feels less like renting a property and more like participating in an escape room. Every invoice is a mystery waiting to be solved. Once you've signed, you may start to wonder whether you're a tenant or just a direct debit. Support becomes remarkably difficult to find, unless, of course, it's time for another payment. Overall, if transparency, responsiveness, and professionalism are important to you, you may want to consider other options before signing anything.