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John Shepherd - Derby

A selection of reviews/testimonials by highest rating
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1.00 /5

After weeks of trying to arrange a viewing on a property and it being cancelled and rearranged by the estate agent. I finally got a viewing. I requested a second viewing as there was a few other things I wished to see on the property. I was told the only viewing they could do was in 2 weeks time. I attempted to contact the estate agent twice after booking the second viewing with a couple of questions only to now be told 3 days before viewing that the property has sold. So did everyone else manage to get viewings while I had to wait weeks? Or am I missing something? Terrible communication when booking viewings. Terrible at replying to emails or answering questions on properties. Would have been nice to know that offers had been made while I sit waiting for a viewing when I also wanted to make an offer. Will never deal with this estate agent again.

Reply from agent

Thank you for sharing your experience Karl. We sincerely apologise for the poor communication and the frustration you faced while trying to arrange viewings. We strive to provide reliable guidance and helpful support, and it's clear we fell short in this instance. We would appreciate the opportunity to discuss this further and improve our service. Please do reach out to us and we would be happy to support you.

Contact details
Sales Email:

derby@johnshepherd.com

Lettings Phone:

01158559720

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

42 Queen's Rd, Derby, Nottingham, NG2 3DT, UK, NG2

About

Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.

Our team

No team information available

onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available