By far in a way the worst estate agent I have ever rented through. 1. They forgot about the viewing I had booked, so they had to divert someone who turned up 45 mins late. 2. They only gave us 1 key for a 2 bed flat and told us to get any others cut, I’ve never had this happen with other estate agents. 3. They don’t hold spare keys so the only time I’ve ever lost my keys in my 8 years of renting, they couldn’t get me into the flat. 4. They tried to charge me something like £350 to add someone onto the tenancy, when the amount written in law appears to be much less. 5. Despite getting the flat through a representative from their Nottingham office, they didn’t tell us to post the keys into their Burton office which led to them attempting to charge us a late hand in fee when we handed them in to the Nottingham office. 6. We have had at least 3 different employees managing our flat over the course of ~a year as they all seem to keep leaving. 7. Upon ending the tenancy, they charged something like £100 to polish a bathroom tap and a lot more for fair wear and tear. This is a warning to avoid John Shepherd.