I was not unsatisfied with the service I received from Belvoir. I saw a property online that we wanted to view so I enquired about that and I was told I would be contacted once they had checked when was good for the tenant. Waited a couple days then it was the weekend and never heard anything - no phone call, no email. So I emailed then back on the Monday and I got an email back saying that they had tried ringing me but with no success and that all viewings were now taken. I always have my phone on me and I looked in my phone call history and no attempt was ever made to contact me. Very frustrating.