Incompetent or duplicitous? Probably both.

Genuinely the worst estate agents I have ever dealt with. I cannot tell if they are incompetent or duplicitous. Probably both. They change rules at the last minute that seem to make no sense. Don't trust them with anything - they lost our inventory, they used to let people into our house when we weren't there without notice. They told us we needed a guarantor (and so took £200 off us), then when it failed, they said we didn't need it as our salaries were high enough. Obviously, this charge was not refundable though. When I left, it took me 2 months to get my £900 deposit back, even though the inventory had been completed. They lied and said they had sent me my cheque twice; I know they lied because when I finally I received the 'new one' they had sent, it was dated weeks before. They will charge you to do pretty much anything. When our contract came to an end, they said that for my flatmate to continue with the property although changing two of the tenants names, there would be an extra cost of £300 per person. This is in addition to the ~£200 reference/guarantor charges, so they wanted to charge them more than they would someone 'off the street', but without actually doing any of the adverting, showing around etc. Avoid Cannon Kallar at all costs, I hated having to deal with them. They are just terrible at their jobs.