Dear Christine, we am truly sorry to hear about your disappointing experience. Your feedback is invaluable to us as we strive for great customer service and reliability. We would love the chance to make things right and invite you to reach out so we can discuss how to improve your experience in the future. I cannot see any details registered for you on our system, if your enquiry was about a sales property, please pop in or email....Deal@milesandbarr.co.uk or if it was regarding a lettings enquiry, please email.... lettings-customerservices@milesandbarr.co.uk and we will help all we can. All the very best.