Hi Hannah, Thanks for your feedback. Following receipt of your email, we promptly reached out to the letting agent to request either the most recent tenancy agreement for the Reposit or the original tenancy agreement for the Reposit that clearly outlines the guarantor's ongoing obligations, regardless of any renewal. I also communicated that we would remove your details from the Reposit account should the agent fail to provide the necessary documentation. This was further reiterated via live chat. We understand that you are dissatisfied with our process. However, as previously explained, we are not able to discharge our legal obligation to seek recovery of the guarantor's debt on behalf of the letting agent, without first verifying that the guarantor's obligations have ended. Once we have confirmed which obligations are owed and by whom, we will follow up with you accordingly. Regarding the £60 fee to dispute charges, it is refundable unless the independent adjudicator wholly agrees with the charges raised by the letting agent/landlord. Should there be any discrepancy whatsoever, even just a small amount, the dispute fee will either be refunded to the tenant or deducted from the charges. The fee serves to dissuade any frivolous disputes where the charges raised by your letting agent/landlord are reasonable and justified. If you need further assistance, please contact our support team on Hello@reposit.co.uk. Kind regards, Reposit Customer Support Team