From a tenant.... Yes I been with the same landlord for 5 years. Never missed a payment. Had a really bad time at Xmas work wise. Only payed half the amount with full OK off landlord.. 2 months ago landlord put house up for sale. Severed section 21 non fault.. House went for sale and we got a place within 3 weeks. Once the landlord knew we got somewhere then put it up for rent again for 450 more per month.. We owed less than a month's rent and sed we be OK paying by installments to them. We filled in request and agreed with the amount out standing and fill bank details in.. Reposit took the complete amount out and closed our account. When I asked they replayed they would take 10 days to virw your payment plan but in 2 days they took the lot out and told me they can't give money back .. So we got burned by the landlord and by reposit and now we are in a rock and a hard place for the next few months.. If you are or need to pay only put a 100 down and then fill it it in as if you put on what they say ie the full amount they take it all.. So a big thank you to the landlord and reposit for making this so easy and stress free NOT if you can give minus 5 I would.. Sorry but not even tryed to help unless you are a landlord..