I liked the way they responded to all enquiries that got me confused when I'm about to moved to Queensland Accommodation I was not properly informed about the reposit. After gotten email from reposit, I explained my anger that I wasn't informed about it that what they said when I went for viewing is just to pay holding fee. They sent email immediately explaining the two types of reposit stating the amount to pay if your rent is above or below certain amount and I was calmed which I have no choice than to make payment. Thank you for handling the situation in a better and clear way.