Hi Shannon, Thank you for sharing your feedback. We would like to clarify that the £60 dispute fee is refundable unless the adjudicator fully upholds all the charges raised by the letting agent or landlord. If there is any reduction in the charges, even a small one, the fee is either refunded to the tenant or deducted from the final amount owed. The dispute fee is in place to help prevent frivolous or unfounded claims where the charges are deemed reasonable and justified. In your situation, it appears that the charges were automatically accepted due to a lack of response within the given timeframe. Please note that multiple notifications were sent before any automatic acceptance or debt recovery process begun. If you would like to discuss your case in more detail, our team would be happy to review it further with you. Please contact us on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team