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Your Move, Darwen

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Your Move, Darwen

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1.00 /5

I rarely write reviews, but my recent experience with Reposit has left me utterly appalled and convinced that their service is an absolute scam. I feel compelled to share my story to warn others against trusting or using this company. I had a significant and in my view highly valid dispute with my landlord regarding an unfair payment claim after vacating a property. I opted to dispute this claim through Reposit, hoping for an impartial resolution. I paid a £60 fee, under the assurance that my case would be forwarded to an independent third-party adjudicator who would review the evidence and deliver an unbiased decision. This promise, I now realise was an absolute lie. I strongly doubt they even bothered to carefully examine my case before making their decision. They sided entirely with the landlord, forcing me to pay both the £60 dispute fee plus the unfairly claimed amount. To add insult to injury, there is no further avenue to dispute this decision, which feels incredibly unjust. Please, avoid Reposit at all costs. My experience demonstrates their bias in favour of landlords, showing a complete disregard for tenants' rights. They appear to be solely interested in collecting fees. Learn from my costly experience, DO NOT TRUST THIS COMPANY!!! I CANNOT REITERATE THIS WARNING ENOUGH!!!

review by Ruta Gebrezgabher

Reply from agent

Hi Ruta, Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed by your experience with Reposit. We understand how frustrating it can be when a dispute outcome doesn’t go the way you had hoped. However, we want to assure you that Reposit does not make dispute decisions ourselves. All disputes are referred to an independent, third-party adjudication service. The adjudicator evaluates all submitted evidence and comes to a decision on the bases of this evidence, in line with the relevant regulations. The £60 dispute fee is refundable, unless the adjudicator wholly agrees with the charges raised by the letting agent/landlord. Should there be any discrepancy whatsoever, even just a small amount, the dispute fee will either be refunded to the tenant or deducted from the charges. The dispute fee serves to dissuade any frivolous disputes where the charges raised by your letting agent/landlord are reasonable and justified.We know this doesn’t change your experience, but we hope it offers some clarity about how the process works and why it’s designed to be impartial. If you would like us to review the details of your case, we’d be more than happy to look into it further. Please contact us directly on hello@reposit.co.uk. Thank you again for your feedback. Kind regards, Reposit Customer Support Team