Hi Ryan, Thanks for taking the time to share your experience. We’re really sorry to hear how frustrated and let down you feel — that’s not the experience we want anyone to have with Reposit. To clarify a few important points: charge reviews are carried out by independent adjudicators, not by landlords, letting agents, or Reposit staff. Their role is to assess the evidence provided by both parties and determine what they believe to be reasonable based on market rates, invoices, and the tenancy agreement. We understand that, even when a charge is reduced, the outcome can still feel unfair — particularly if it doesn’t align with prices you’ve found elsewhere — and we appreciate how upsetting that can be. Regarding the dispute process, the system does not force tenants to increase offers, nor does it determine outcomes based on percentages. Any prompts shown are intended to help users understand what landlords are more likely to accept in a negotiation context, but they do not influence an adjudicator’s independent decision. We strongly reject the idea that the system is designed to favour landlords or agents, or that it’s used to “scam” tenants. That said, we recognise that trust is built on experience, and it’s clear we’ve fallen short for you here. Feedback like yours is taken seriously and is used to improve both our processes and how clearly we explain them. If you’re open to it, we’d really appreciate the chance to look into your specific case in more detail. You can reach our support team at hello@reposit.co.uk, and we’ll make sure it’s reviewed thoroughly. We’re sorry that the outcome of the dispute did not align with your expectations, but we thank you for speaking up. Kind Regards Reposit Customer Support Team