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Your Move, Darwen

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Your Move, Darwen

A selection of reviews/testimonials by highest rating
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1.00 /5

My experience with Reposit Group has been deeply troubling and highly distressing. The company presents itself as a “no-deposit” alternative, but in reality, this appears to be a system designed to gain access to customers’ bank details from the outset and later impose disputed charges without proper transparency or due process. In my case, Reposit took my bank details at the beginning of the tenancy and obtained consent through a complex and unclear online process. Toward the end of the tenancy, they raised what I believe to be unreasonable and unjustified charges and withdrew £1,800 directly from my bank account without my prior knowledge or agreement. Despite this, they are still attempting to recover additional funds and have escalated the matter by passing my details to a recovery agency, creating further stress and financial pressure. At my previous property, a toilet pipe leak caused damage to my household items. I informed the relevant parties including landlord and replaced damaged items at my own cost, providing receipts as evidence. However, they refused any compensation and advised that I must pursue legal action to recover my losses—while they themselves removed money from my account without going through any comparable legal process. This double standard is extremely concerning. The company’s operations lack transparency. There is no clear contact telephone number, no easily identifiable physical address, and communication is limited to email responses that are often delayed and unprofessional. This makes it very difficult for customers to resolve disputes fairly or promptly. Based on my experience, I would strongly caution others to carefully review Reposit’s terms and conditions and their digital process before engaging with this company. What is marketed as a convenient alternative to a traditional deposit can, in practice, leave tenants feeling trapped, powerless, and financially exposed.

review by Jafar Ahmadzai

Reply from agent

Hi Jafar, Thank you for taking the time to share your experience. We’re very sorry to hear how distressing this situation has been for you, and we appreciate the opportunity to respond. Reposit is designed to be a regulated alternative to a traditional cash deposit, with the aim of reducing upfront costs for tenants while still providing landlords with protection. We understand, however, that when disputes arise—particularly around end-of-tenancy charges—this process can feel frustrating and overwhelming. To clarify a few points in general terms: - When a tenant signs up to Reposit, consent to the payment method and dispute process is provided through our digital agreement, which sets out how and when funds may be requested if a claim is raised. - Any charges claimed at the end of a tenancy are first raised by the landlord or agent and are subject to evidence and a defined dispute resolution process. Tenants are always entitled to challenge a claim, request an independent review, and provide their own evidence before a final outcome is determined. - Recovery action is only considered where a balance remains outstanding after these processes have concluded. That said, we recognise your concerns about transparency, communication, and how this has been handled from your perspective. This is not the experience we aim to provide, and we take feedback like this seriously. We are continuously reviewing how we explain our terms, improve accessibility of our support channels, and ensure customers feel informed and treated fairly throughout the tenancy lifecycle. Because Google is a public forum, we’re unable to discuss the specifics of your case here. We would genuinely like the opportunity to review what has happened in detail and address any misunderstandings or issues. Please contact our customer support team directly via the email address associated with your Reposit account, quoting your Google review, so a senior member of the team can look into this for you. Thank you again for raising your concerns. We value this feedback and are sorry for the stress this situation has caused you. Kind regards Reposit Customer Support Team