Hi Kerry, We’re sorry to hear how difficult your experience with the property was, and we appreciate you taking the time to share your concerns. We want to clarify that the charges you’ve mentioned were not issued by Reposit. They were submitted directly by your letting agent, and Reposit is required to process the information they provide. As we explained in our email correspondence, we cannot negotiate or amend charges on a landlord or agent’s behalf, nor can we comment on the condition or management of the property itself. Reposit did make the formal dispute option available, which does allow tenants to challenge any charges raised. As this wasn’t completed within the dispute period, the charges were automatically deemed accepted under the terms of the Reposit service, and we are now obligated to pursue them. We understand this situation has been distressing, and we are genuinely sympathetic to the circumstances you described. While we must follow the process fairly for all parties, we are always willing to help you manage repayment which would stop further action to recover the funds. If you would like further support or clarification, please reach out to our team at hello@reposit.co.uk and we will do everything we can to assist. Kind regards Reposit Customer Support Team