Hi Kunal, We’re really sorry to hear that you feel disappointed by your experience, and we appreciate you taking the time to share your feedback. We’d like to clarify a few points about how Reposit works and how charges and disputes are handled. Reposit is not a deposit protection scheme — it’s an alternative to paying a traditional tenancy deposit, which tenants choose freely when they sign up. Tenants remain responsible for any legitimate end-of-tenancy costs outlined in their tenancy agreement, such as cleaning, damage (beyond fair wear and tear), or unpaid rent. Landlords are required to submit supporting information when raising charges, which we then share with tenants through their Reposit account so they can review and respond. If a tenant disagrees with a charge, there is a structured process to challenge it. This includes the opportunity to propose an alternative settlement directly with the landlord and, if the matter remains unresolved, to refer the dispute to an independent third-party adjudicator. The £60 adjudication fee covers the cost of this independent review and is fully refunded if the adjudicator determines that the dispute is valid and reduces the claim. We take concerns about transparency seriously and want every customer to feel informed and treated fairly. With that in mind, and knowing that we have already discussed the process with you, should you need any further clarification please feel free to reach back out to us. We genuinely value feedback, as it helps us improve our service and ensure our processes remain clear and fair for everyone involved. Kind regards, Reposit Customer Support Team