I used ALE when moving up to Blackburn last year and the relationship got over to an excellent start when they were the only company to take time to actually show you around the property properly. After that, combined with the quality of the property, convinced me that this was the right company for me to use. Over the next year I had an excellent experience with ALE, they have excellent opening times, allowing people who work until late to still phone and try and get an issue sorted, and every email I sent was responded to, usually with a small day or so delay, but I didn't once send an email that wasn't responded to. Every time I made a complaint, they did what they could to resolve the issue if possible and they were very flexible with regards to some of my more unusual requests. Also with about four months to go I was interested in moving to another property and they were very flexible with regards to my existing contract. Had I not moved away then I would have continued using ALE, and should I move back I will be using them again.

Straight forward

Having recently sold one and rented a further 2 properties with Ainsworth Lord all within 3 months Deb's, Anthony & Verity have shown great customer focus and a wealth of local knowledge. The sale (full asking price) went through in 24 hours whilst the rentals were bang on the suggested figures and turned over within a month of refurb completion. Definitely a market savvy and customer centric team and, critically, well recommended to others.

Having recently sold one and rented a further 2 properties with Ainsworth Lord all within 3 months Deb's, Anthony & Verity have shown great customer focus and a wealth of local knowledge. The sale (full asking price) went through in 24 hours whilst the rentals were bang on the suggested figures and turned over within a month of refurb completion. Definitely a market savvy and customer centric team and, critically, well recommended to others.

Brilliant service from start to finish! Gemma was a stand out superstar, thank youPositiveResponsiveness, Quality, Professionalism

Brilliant service from start to finish! Gemma was a stand out superstar, thank you

Iv just been on a house viewing with Christine and we are really impressed with how professional as well as friendly it was.PositiveResponsiveness, Professionalism

Sally is a lovely woman who will bend over backwards and try her hardest to help anyone in the community. I’ve recently hosted a coffee morning for charity and she selflessly gave a donation out of her own pocket on behalf of the company. She is a star and Ainsworth-Lord Estates benefits from having her as a member of staff.

Christine was polite, professional and courteous, for the viewing. After waiting a week, never heard anything back from my offer i had given to the property i viewed. Eventually, i had to ring twice to get answers. Property been sold and never had a chance to counter offer. With this happening i have taken two stars off.

Christine was polite, professional and courteous, for the viewing. After waiting a week, never heard anything back from my offer i had given to the property i viewed. Eventually, i had to ring twice to get answers. Property been sold and never had a chance to counter offer. With this happening i have taken two stars off.