Great service from the staff, in particular Sandrine very responsive and all queries were answered. From dealing with many estate agents JW Wood are a cut above the rest, however I had a few niggles that was not down to the staff but I can only assume company policy. Once lodging an offer proof of deposit & a DIP is requested, from dealing with other estate agents this is only required once offer is accepted, although I do appreciate this makes it easier for all parties and the process will run a lot smoother IF the offer is accepted. It's the concern if the offer is not accepted a lot of time is wasted gaining DIP with being a portfolio landlord this isn't something that takes 5-10 minutes. Overall, so far really satisfied with my ongoing purchase, would use again!