My experience with this estate agent was disappointing. Throughout the tenancy process, it felt as though Nikola was primarily concerned with protecting the landlord's interests rather than acting fairly between both parties. Before moving in, we specifically requested that the property be professionally cleaned. However, when we received the keys, we found the house in an unacceptable condition, with dead flies, grease, dust, and mouse droppings present throughout the property. When we raised this issue with Nikola and asked about the professional cleaning, we were informed that the landlord had cleaned the property themselves instead. Rather than helping to resolve the situation, Nikola appeared unwilling to address our concerns and became quite negative in her responses. We were left feeling unsupported despite raising legitimate issues regarding the property's condition. Based on our experience, I would advise prospective tenants to exercise caution before renting the property on Stamford Road and to ensure that any promises regarding cleaning or property condition are confirmed and documented in writing before moving in