Dear Balgores Team,
I am writing to express my disappointment with the level of support I received during my mortgage process. Unfortunately, my experience fell far short of my expectations, primarily due to ongoing delays and a lack of clear assistance from your team.
Throughout the process, I felt unsupported and was often left waiting for responses or updates on my application. This lack of communication and consistent delays has caused unnecessary stress and has prolonged the timeline significantly.
I trusted Balgores to provide a smooth and efficient mortgage service, but this experience has left me questioning that choice. I hope this feedback will encourage you to improve your processes and ensure a more supportive experience for future clients.
Thank you for your time.
Sincerely,
Daniel
Reply from agent
Thank you for taking the time to share your feedback. I’m genuinely surprised to hear that your experience with our agency didn’t meet your expectations, as we strive to make the journey as smooth and supportive as possible.
Regarding the mortgage aspect, as we weren’t involved in arranging it, I wonder if there may have been a mix-up with another estate agent or broker. That said, I always appreciate the opportunity to review each case to ensure a positive experience in all aspects of a transaction.
From our records, your sale completed within ten weeks, which is well within the national average, especially given that your property was part of a chain. Since July 27th when the memorandum of sale was issued, our team provided updates on your purchase every few working days, ensuring regular communication and support. Given this consistent engagement and the fact that we hadn’t heard any concerns from you upon the key handover, we’re genuinely surprised by your comments.
Of course, I’m always open to discussing any concerns directly, and as you know, you’ve always had the opportunity to call me personally on my mobile. We’ve also spoken directly on the phone multiple times throughout the transaction so if you’d like to discuss this further, please don’t hesitate to reach out.
In any case, I hope you’re settling in well and enjoying your new home.
Kind regards
Femi - Dagenham Branch Manager
