Hi Maria, Apologies that you feel this way. Our reservation agreements are to protect both buyers and sellers, most especially in this ever changing market. We recommended a reservation for your purchase given the fact it was a more familiar process to the vendor, as it adopts a similar committed sales process they use in Ireland (where our vendor is from). I must emphasise, it was not a stipulation and/or mandatory to an offer being accepted but merely a suggestion to help both parties avoid being gazumped and to equally ensure there was an extra level of commitment from both parties involved. The sale did indeed fall through at no fault of your own but equally not fault of the vendor. Since your review, I have chased up the cost you incurred for the reservation agreement and understand you have now been issued with a full refund? In not, please do not hesitate to get in contact with me and I will be sure to have this rectified immediately - I believe you still may have my personal contact details. Apologies if you were unable to see the benefits of the reservation agreement. I believe had you got to the point of obtaining your mortgage offer, you may have been more assure and confident in its purpose. Femi Branch Manager