Thank you for your feedback. We are sorry that you were disappointed with the situation. However, we feel it is important to clarify the circumstances, as your review does not accurately reflect what occurred. At no point were you refused a viewing because you were not a first-time buyer. In fact, first-time buyers were never mentioned as a requirement by either ourselves or our client. When you enquired, we asked about your buying position and you advised that your own property was currently on the market. As, shortly afterwards, the sellers informed us that their own sale had recently fallen through and, given the urgency of securing their onward purchase, they wished to prioritise viewings from buyers who were in a fully proceedable position. As a result, we explained that viewings were temporarily being prioritised for buyers who had either sold their property, were first-time buyers, or were otherwise able to proceed immediately. We also advised that we would be happy to arrange a viewing once your property was sold subject to contract. This was entirely the sellers' decision regarding how they wished to market their property at that particular time and was based solely on proceedability, not discrimination against any category of buyer. We appreciate that this was not the outcome you were hoping for, but we respectfully ask that reviews accurately reflect the facts of the situation.