Absolute waste of time. Streets Ahead (South Norwood) encouraged me to sell to a buy to let purchaser who they apparently ‘know well’ and ‘buys so many properties from them’! Been trying to exchange every week since November 2020, having accepted the offer in August. Turns out “Mr Buy to Let’ hasn’t got enough money for the deposit to exchange. To add: When carrying out viewings they’d often turn up unannounced, explaining they’d sent a text to tell me. The text would arrive the next day! I’d then often end up answering most of the viewer’s questions anyway so might as well have done the viewings in the first place. I’m not sure why I was willing to pay them nearly 8k to sell a house worth 360K. Do yourself a favour. Go with Purple Bricks who charge £1500.00 to sell a property and save yourself.

Unfortunately I didn't have a pleasant experience with this Estate Agency. As soon as I made an offer for a property, they rushed me to choose a Conveyancer and a Broker in a few days and they also suggested me their associated ones, "Premier Property Lawyers" and "Mortgage Advice Bureau", telling me that choosing different conveyancer and mortgage broker would delay everything. I was happy to choose the broker, even though was slightly expensive and he's still pushing me to do different insurances. I chose Premier Property Lawyers as suggested by the agency because they offered me the cheapest quotation. Eventually I ended up paying the Conveyancer 1000£ extra and he took almost 1 year to complete the purchase of a flat that was ready for moving in (it's important, considering that all the household appliances where insured for 1 year and they were all expired when I moved in). Also, I had to change the Conveyancer in the end, because he wasn't caring at all about my case. Someone else took over. Several issues happened, for example the flat number provided by the Estate Agency was incorrect and obviously it delayed everything. The Conveyancer said that it was Streets Ahead's fault, but Streets Ahead said it was the constructor's fault. The constructor said it was the Agency's fault. Anyway God knows what happened, but for sure communication was never clear and it was difficult to get updates. The agency only started to be concerned about my case in the last 2 months, but before that I haven't heard from anyone. Obviously I had to push to involve the agency, because they pushed me so much to choose Premier Property Lawyers. It was the worst experience I had in my entire life, I can't quantify the amount of stress that I've got from this situation, I also had to contact other solicitors to help me out because I reached a point where I couldn't trust anyone anymore. I'm writing this review because I want people to be aware of what they will go through. There's so much more to say, but I don't even want to think about every single detail, it still causes me stress. Good luck everyone!

Terrible experience. I am still waiting for my deposit 2 months after I left. I have phoned twice a week and sent numerous emails and I am just getting silence. I get promised someone will return my call and no one ever has. Just ridiculous. Is this even legal?

I am searching for a property to buy, went there 3 weeks ago. They said estate agent and financial adviser would call me but never happened. The person there was very friendly but it seems they don´t need new customers.

We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the …

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.

useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID

Called them multiple times and no one answered the phone. Checked Google timings and called between the operating times but no answer. How can they do business when they can't even answer a phone call!