I was with streets ahead for over a year and I was managed by Cherelle. My experience was very poor. They consistently avoided our calls about incredibly important things - for example they couldn't care less that we didn't have …

I would not recommend Streets Ahead to anyone. We paid a holding deposit for a house in Croydon through Rayaan and he gave the house to someone else and kept lying to us that the owner is out of town and the that the tenants have not found …

We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with barely replied. It got to the point where the neighbours on both sides of the house escalated the complaints to all the senior managers, but they were as unhelpful as the people they managed, and not one of them replied. I bet someone from the company posts a reply to this review, to make it look like they are proactive! The situation was only resolved when the tenants moved out to another property, whilst us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The "agents" sent out to show the house to new renters were unprofessional. We could hear from their conversations that they knew nothing of the area, and were given out incorrect advice on rents and deposits. They were more interested in sitting in the car smoking ciggies, and expertly flicking out the dog ends, than dealing with viewers. Their website says that their motto is "Nothing is too much trouble." Our experience was the opposite, and we would never recommend anyone uses this company to rent out their property.NegativeResponsiveness, Professionalism

Croydon Branch Couldn’t organise a drink in a brewery, gave me a property with a faulty locks that failed twice in two days. I slept in my car because they couldn’t do anything, after I paid a locksmith come out the tonight before. Property manger, waste oxygen, ask for assistance with a vermin infestation didn’t do anything for two week. Window handles didn’t un/lock. Two weeks. Hot water didn’t for two weeks when I arrived. Eletric same. The company was pestered wait while we got hypothermia, the advise - but a space hitter, wasn’t refunded. Also I’m genuinely surprised at the positive comments, I can only think it’s the branch My advise, the branch should fold

From the limited interaction I have had, I would assume that these people have absolutely no interest in selling property. As a buyer I have been stood up on more than one occasion with absolutely no communication let alone apology. I can only imagine the scale of ineptitude within which they function. Do not use, especially if you want people to buy your property. P*ss up in a brewery springs to mind.

Non stop spamming, 5 texts a day, 3 calls a night, uncountable emails no matter how many times you tell them to remove you from their database. Do not give contact details to them at any point unless legal obliged. More spammy than a no win no fee. Useless at selling properties too, agents didn't know a thing, so glad we were able to find a place elsewhere.

AWFUL CUSTOMER SERVICE!

A blight on the community! Local groups volunteer and work hard to look after our streetscapes and parks but Streets Ahead repeatedly erects an overabundance of advertising signs every few weeks. Signs are put up in clusters of 5 or 6 around our green spaces, stuck in hedges and dumped in parks. They refuse to collect them and community groups have to rely on council resources to have them disposed of. This estate agent is no friend of the community and a blight on Croydon and Addiscombe