I listed my property for sale with Whitegates. My initial inception was with a lady called Emma who was very professional. She told me that my property would be listed in both the Crewe and Nantwich offices which was a necessity from my perspective. I let them take my listing. The first time I phoned the Crewe office I was told that Emma had left. I was disappointed that no one had informed me she was leaving before I agreed to list with them. Fast forward a few months. I took it upon myself to decide that I may be having price resistance, so I reduced the price hoping to get some interest. At some point thereafter, a new Sales person was introduced to me, Sophie Cartwright who was totally professional and found me suitable prospects. A few weeks later I decided to go into their Nantwich branch and I didn’t say WHO I was but asked for information on my property details only to be told that they don’t have any details and that it was in the hands of their Crewe office. No info at all was available! I wasn’t even given the telephone number of the Crewe office let alone offered a print out of the property details from their computer. To say that I was disappointed is to say the least! I contacted the Manager at the Crewe office and he told me that that wasn’t good enough and he would be having words with the Nantwich people and he would get back to me. I haven’t heard anything back about the situation since. I’m very disappointed with that especially as Sophie Cartwright put in so much time and effort in getting interested parties to come and discuss sales with me. Unfortunately one of them was in a sales chain of their own where a buyer collapsed the chain by pulling out of a sale and the others property wasn’t sold yet.
173 Nantwich Road, Crewe, Cheshire, CW2 6DF, UK, CW2
Crewe’s fastest growing estate agency, Whitegates is a locally focused, independent agent. We are also part of a national network of independent property agents, all committed to the highest standards, and which is the 4th largest estate agency group in the UK. This means that you benefit from a personal approach to your property journey, but with all the advantages of working with a successful and reputable PLC. Dedicated to customer satisfaction, we are always asking ourselves ‘What is the most important thing to this particular customer, and how can we make that happen?’ Our staff are highly trained, equipped with local knowledge, and committed to making your wants and needs a priority. Good old-fashioned customer service, supported by modern technology. What else can you expect from us? • Great property presentation designed to catch the eye, because attracting the highest number of enquiries maximises your chances of a quick sale at a good price. • Every property proactively launched to the market, not only with a ‘stand out’ presence on portals like Rightmove, but also matched to our wide database of buyers, and showcased on social media, Facebook etc to reach a wider audience • Accompanied viewings at no extra cost, proven to greatly increase your chances of an offer • A strong emphasis on keeping you informed about how your property and its sale is progressing, and always on hand with our expert advice. We know this matters. • Doing all we can to ensure that your property sells smoothly from beginning to end – and you don’t pay us a penny until it completes! We have introduced thousands of buyers to their first homes, their property investments, their family homes and their forever homes. Whatever your property needs are, and whatever stage you are at, Whitegates friendly team will answer your questions and provide professional expertise. From free valuations to a sales service second to none. It’s why we are Crewe’s fastest growing estate agents. So, whether you have a property to sell, or are just thinking about making a move, why not visit our office, give us a call or send us an email. We’ll be delighted to help.